Achieving Lasting Behavioural Change in Organisations (London, UK)

6:00pm Wednesday, 3 April 2019
9:00pm Wednesday, 3 April 2019
WeWork Offices
138 Holborn
London, London City of EC1N 2SW
United Kingdom

Can a change programme ever deliver real change?!

Change within organisations is often viewed as a systematic, process-led operation to be executed, managed, delivered.  Time and again though, major change programmes struggle to deliver the planned benefits, and have to be restarted or reinvigorated to achieve success. Why is this? What makes the difference between successful programmes that achieve the lasting behavioural change required, as well as the commercial benefits, and those that don't?

The London Chapter would like to invite you to join us for a workshop style discussion presented by Alexia Della Valle from Steps and Anita Day from Worcestershire Acute Hospital Trust NHS. Steps recently carried out detailed qualitative research with senior programme leaders from global organisations, examining their successes and challenges and drawing out the key lessons from more than 20 major change programmes.

In this session they will share those findings, focusing particularly on what emerged as three main areas:

  • How to get people to really believe in the need for change.
  • How to get them to take ownership for the effective implementation in their part of the business.
  • How to embed change so that it becomes the new way of working and really delivers the benefits.

There will be plenty of time to ask Anita and Alexia questions and to exchange stories and views with colleagues about what drives and accelerates success and what puts on the brakes. This will be a lively debate not for the faint hearted.

About our Speakers 

Alexia Della Valle

Alexia Della Valle is an Account Director at Steps. She has been a learning consultant for over 10 years, working with clients to develop, design and deliver behaviour change programmes for employees using drama-based learning techniques.

She has worked with a number of different clients, across the globe on a wide range of subjects - including Diversity & Inclusion, Management Development and Ethics (designing live and e-learning programmes at all levels within the businesses). Her current clients include, amongst others, Generali, Nomura, BP and BT.

Anita Day

Anita Day was until very recently the European Culture Transformation Leader at IBM Global Business Services. Her international career has spanned HR Talent & Workforce Strategy, Change Leadership, and Organisational & Culture Transformation, with the bulk of that time spent in the technology sector, with companies such as IBM and AT&T.

She is currently a Non-Executive Director at Worcestershire Acute Hospitals NHS Trust, where she is enjoying the challenge of enabling Organisational Transformation.


We acknowledge and thank our event sponsor FITTS for their support. 

FITTS brings together passionate and experienced people to deliver digital transformations. Tirelessly working with you to transform your customer experience, improve operational efficiency, and allowing you to maximise your return on investment. We aim to ensure that your technology platform supports your business objectives and that it just FITTS – nothing else will do.

What sets us apart is our exceptional customer focus, experience and commitment.  As people are at the heart of all of our solutions, we focus on support and adoption for the long term maximising the return on your investment. We partner with you to ensure your business has the technology in place to support assured and efficient operations across your organisation, driving step change improvements in digital innovation, cost and resilience.  What sets us apart is our exceptional people focus, experience and commitment.  Our concentration is on people – delivering technology around their needs and not leading with technology first.

Members £15, Non-Members £30. Members should login to claim the discount. Times are GMT. Closest tube station is Chancery Lane.

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