The Change Implications of Human-Centred Design (Auckland, NZ)

7:30am Friday, 19 October 2018
9:00am Friday, 19 October 2018
Westpac
Takutai Square, Britomart
Auckland, Auckland 1142
New Zealand

Are you working on an initiative that truly addresses customer needs? The key principle with Human-Centred Design is to discover problems people face with a product or service, and to gain insights from them on solutions. As we know, solutions or new products usually translate to implementing change in a disruptive environment fraught with complexity and ambiguity. Therefore we need to adjust change delivery in response to customers raising the bar and setting new expectations. 

But how do we implement this? We invite you to explore creative thoughts and practical ideas that shape change delivery with a Human-Centred Design approach.  Expect to roll up your sleeves and participate in a ‘Design Thinking Jam’ that will enable exploration and empathy, before any development begins.

Hear from our panel as they discuss practical examples of how they have led change in a Human Centred environment. We’ll reflect on ideas and approaches from our leading practitioners. What lessons will you take away as you lead change through a human centred design lens in your own context?

MC and Facilitator

Colart Miles will be our MC and facilitator for the Design Thinking Jam. Colart is a well-known innovation coach and a specialist in accelerated delivery practices such as Agile, Kanban and Lean. He is pursuing his passion for helping Kiwi organisations to speed up innovation and to find new futures.

Our panel of professionals

Jenny Symonds is recognised as a transformational change executive, specialising in leading change with people at the centre of the design.

Jo Dugdale shares her experience of design thinking as applied in several roles across Westpac. 

Cam Baldock brings fresh examples of how change can be delivered successfully in a Design Thinking environment.

Kelly Meekins has led HR Teams in commercially complex environments during times of transformation. Currently, as an Employee Experience Manager at NZTA, Kelly has implemented an employee experience model that brings Human Centred Design to the fore and challenges the way traditional HR practitioners think.

We acknowledge and thank our event sponsor Westpac for their support. 

Members $20, Non-Members $40. Members should login to claim the discount. Registration from 7.15am with the event commencing at 7.30am. Times are NZST. Parking is located at Britomart carpark.

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