LONDON: Emotional Intelligence and Change Resilience
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One of the challenges of organisation change is the impact it can have on people. Naïve reliance on change processes and techniques does not address this.
However emotionally intelligent behaviour on the part of those leading the change can develop people’s resilience – and make organisational change a whole lot easier. Such resilience can help sustain organisational performance through ongoing change, and reduce unnecessary resistance.
Based on his leadership work with business teams around the world, Richard Smith will introduce a behavioural approach to emotional intelligence. He will share a practical framework that can enable change managers to develop a growing repertoire of effective influencing behaviours, which they can use to engage others.
Moving from the outer world of behaviour to the inner world of mental toughness, business psychologist Ian Price will then help us understand how to use emotional intelligence to build change resilience and mental toughness in ourselves and others. Ian’s professional work has focused on developing resilience and mental toughness in a variety of business settings. He will discuss how change managers can apply key findings from psychology and brain science as they engage and support people through change.
This practical seminar/workshop will help change managers who need to build and maintain organisational capacity for, and resilience to, continuous change.
About our speakers
Ian is a business psychologist who helps build mental toughness in teams to drive peak performance. He has done this across a range of disciplines including sales, customer service, professional services and leadership teams. Companies he has worked with include CA Technologies, BT, EMC, De Vere Venues, LEK Consulting, PWC, Grant Thornton, Punter Southall, Market Gravity and Javelin Group. Prior to becoming a business psychologist, Ian held senior Marketing positions in BT Retail. He completed an MSc in Organisational Behaviour from Birkbeck College in 2010 and is a member of the Association of Business Psychologists.
Richard’s career has always been about developing leadership and supporting organisational change, working extensively – often at a very personal level – with senior leaders and teams on personal effectiveness, influence and impact. He held senior roles in Dixon Group, United Biscuits and Lloyds Bank before moving into consulting, where his clients list includes Harvard Business School, Nestlé and Unilever. In recent years Richard has focused on the capability and capacity of organisations to deliver intentional change (not always plannable!) successfully, and led the authoring teams for both the CMI’s professional Body of Knowledge and The Effective Change Manager’s Handbook.
Proudly sponsored by Citi Group
Members £15.00, Non-members £30.00
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