The power of questions - exploring the ‘how’ of change management practices (Bristol, UK)

6:00pm Wednesday, 25 September 2019
8:00pm Wednesday, 25 September 2019
Burges Salmon LLP
One Glass Wharf
Bristol, Bristol City of BS2 0ZX
United Kingdom

Much is written about what we can usefully be doing as change management practitioners; for example by employing frameworks, methodologies, and models to ensure our interventions are focussed and meaningful. However, these structures do not often delve into the difficult realm of how. Just how do we have a tough conversation to unearth a person’s lack of desire to engage in a change, have a difficult conversation with someone actively resisting, or direct attention to the habits that may need rewriting for change to happen?

Asking questions is one of the key arrows in a change practitioner’s quiver. The best answers come from within, and as facilitators of change, we are the ones best placed to get under the lid of how.

Clean Language and Symbolic Modelling is one way of achieving this. By tapping into how humans seem hard-wired to make sense of the world via metaphor, it provides one way of exploring experiences by giving attention to those impacted by change. It can be used to gently ask game-changing questions in the moment, or more expansively and collaboratively to define a change, modelling it systemically and with a wide perspective.

In this session we will:

  • Define clean language and symbolic modelling, including a brief history and context
  • Explore why metaphor is so significant and why we should pay attention to it
  • Be introduced to the basic clean language questions and have an opportunity to practice them
  • Leave with a model you can apply immediately to get from problem space to desired outcome world

About our Speaker

A professional coach and facilitator of change, Will Izzard is CMC Partnership Consultancy’s Head of Profession for Change Management. He has a proven track record in the delivery of complex projects (IT, design and build, strategic change) in a variety of sectors (central government, rail and heavy engineering). Will is particularly effective in skills transfer and sharing knowledge. He thrives on applying novel ideas and methods of learning for an organic and developmental approach to change – building on what works to create something new.

CMC Partnership Consultancy Ltd is an SME specialising in the delivery of successful business transformation. Our vision – ‘We flourish when you succeed’ – confirms our focus on doing what is right for both our clients and our staff. We combine managing the people side of change with business analysis expertise and effective programme and project management. Our approach is founded on common goals, openness, trust and respect. We work across both government and commercial organisations to deliver major transformation programmes, making sure our clients achieve their outcomes, and leaving them stronger and better equipped for the future.


We acknowledge and thank our event sponsor Burges Salmon LLP for their support. 

Getting to the venue

Car Travel
Unfortunately, we are unable to offer onsite parking for this event. Pay and display parking can be found at the Gardiner Haskings department store located directly opposite the building, however the car park closes at 8pm. Free parking is available from 5pm on several side streets but is limited. The entrance to Gardiner Haskings is located on Unity Street and the postcode for the sat nav is BS2 0HZ.

Train Travel
Temple meads station is conveniently located less than a 5-minute walk from the building.

Members free, Non-Members £10. Members should login to claim the discount. Registration from 5.30pm with the event commencing at 6pm. Times are BST. 

GBP £10.00 *
GBP £10.00 *
* GST exempt