The Change Management Institute is recognised as the world's leading change management professional association. We strive to provide our members and customers with the top products and services available and recognise that building a long-term business relationship with you depends a great deal on trust. This trust begins with our commitment to respecting as well as protecting your privacy and in furtherance of this goal the Change Management Institute acknowledges that it respects the privacy rights of its members and customer and will comply with all applicable privacy laws in the countries in which the Change Management Institute does business.
We have structured our web site so that, in general, you can visit the Change Management Institute on the web without identifying yourself or revealing any personal information. Once you choose to provide us personally identifiable information (name, address, e-mail address, phone number, etc.) you can be assured that it will only be used to support your member/customer relationship with the Change Management Institute. Our membership application process, registration process for seminars, accreditation and educational programs, may request and/or require you to submit personal information. However, you can be assured that any such personal information that you submit to the Change Management Institute will be protected by industry standard security and management procedures and will be used only for the purpose for which it was submitted, unless you request or agree otherwise.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, date of birth, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.
Our privacy statement covers five main areas: Awareness, Choice, Access & Correction, Security, and Additional Web Site Issues.
What Information We Collect
On the Change Management Institute's web sites, over the telephone, or through the mail, you are able to order products or services from the Change Management Institute, apply for Change Management Institute membership, and register for seminars, courses, and accreditation. The types of personal information collected by the Change Management Institute may include your name, your employer and job title, your contact and billing information for business and home (including telephone number and e-mail address), and your credit card information (if applicable). In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products, and contact preferences.
How we Collect Your Information
The majority of your personal information is collected by us directly when you log into our website, become a member or contact one of our team. For example, we will ask for your contact information when you become a member or subscriber, respond to an email offer, participate in community forums or special interest groups, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean we can’t tailor our services to your needs.
When you use any of our web sites or services, we or our service providers may collect tracking information such as your browser type, mobile device, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the web sites. We use this information for aggregate reporting. For example, we may want to know how long the average user spends on our web sites or which pages or features get the most attention. We use this information to make our web sites and other products and services more useful to you; to provide you with more effective customer service; to make the web sites or services easier to use by eliminating the need for you to repeatedly enter the same information; to perform research and analysis aimed at improving our products, services and technologies; and to display content and advertising that are customised to your interests and preferences. (See Section 5, Additional Web Site Issues, for more information about technologies used to collect information about user activity on the Change Management Institute web sites.)
How We Use the Information
The Change Management Institute uses your information to better understand your needs, build a strong relationship with you and provide you with better service. Specifically, we use your information to help you complete transactions requested by you, to communicate back to you, and to offer and update you on Change Management Institute services and benefits. Credit card numbers are used only for payment processing and are not retained for other purposes.
As a benefit to Change Management Institute members and accredited members, the Change Management Institute will (at no charge) include your name and relevant biographical information in Change Management Institute directories.
From time to time, we may also desire to contact you for market research purposes or to provide you with marketing information we think would be of particular interest. The Change Management Institute will not reveal your personal information publicly or to any third party (except as stated below), unless we receive your explicit permission to do so. For example, the Change Management Institute membership application includes a question asking if you want your name included in mailing lists, Change Management Institute announcement lists and Change Management Institute directories. Your name will not be used for any such purpose unless you affirmatively request the Change Management Institute to do so. In addition, if at any time you would like to have your name removed from Change Management Institute lists and/or directories, please follow the directions given below in the "Choice" section (Section 2) of this document to opt-out of such contact.
With Whom We Share the Information
3. ACCESS & CORRECTION
The Change Management Institute strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online or telephone access to your registration data so that you may review, update, correct or even delete your personal information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. If you are a Change Management Institute member, you can access your personal information by logging into My Change Management Institute with your user ID and password, following the directions listed under "Change Personal Information." You may also request a change in your personal information by contacting firstname.lastname@example.org.
The Change Management Institute is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use data encryption technology to help protect against loss, misuse or alteration of your sensitive credit or debit card information. We use Secure Sockets Layer (SSL) technology, which creates an encrypted connection between you and our systems for the transmission of any credit or debit card information you input online and we use encryption protection for any payment authorisations for transactions we request through any channel. Once we collect your credit card or debit card information, it is stored encrypted on restricted-access computers that are not directly accessible via the Internet.
Any unauthorised access to or use of any of our web sites and other products and services or to the information collected and maintained by us should be immediately brought to our attention by contacting us via email at secretary@change-management-institute. We will investigate, and, if necessary, take action to halt any violation of the security of your personal information of which we become aware.
Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. The Change Management Institute will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your Change Management Institute account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our best efforts to protect your personal information, the Change Management Institute cannot completely ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems.
5. ADDITIONAL WEB SITE ISSUES
How the Change Management Institute Uses Technology to Improve Your Web Site Experience
Most aggregate information is collected via cookies, web beacons and other technical methods. Web beacons (also known as clear gifs), in conjunction with cookies, are used to compile statistics about site usage. Web beacons are small pieces of data that are embedded in images on the pages of Web sites or applications. We or our service providers use these technical methods to analyse the traffic patterns on our web sites, such as the frequency with which our users visit various parts of our web sites and to measure site effectiveness or use of online products and services. We also use Web beacons in HTML e-mails that we send our visitors who have agreed to receive e-mail from us, to determine whether our recipients have opened those e-mails and/or clicked on links in those e-mails. On their own, cookies or Web beacons do not contain or reveal any personally identifiable information.
However, if you choose to furnish the Change Management Institute with personally identifiable information, this information can be associated to the data stored in the cookies or Web beacons. These technical methods may involve the transmission of information either directly to us or to our service providers. These technical methods allow us to make our web sites and other products and services, and any e-mails you have agreed to receive, more interesting to you. You may render some Web beacons unusable by rejecting their associated cookies.
We use both temporary and persistent cookies; a temporary cookie tracks visitor activity during a session or visit and it expires when you close your browser. We use them to provide continuity for your visit as you visit web site pages. Persistent cookies allow us to keep track of your user name and password (if you are a subscriber) so you don't have to re-enter that information each time you visit. The Help function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don't accept cookies, you won't be able to take advantage of various features on our Sites that are available to other visitors.
The length of time we keep your personal data depends on what it is and whether we have an ongoing need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following
that period, we’ll make sure it’s deleted or anonymised.
Links to Third Party Websites
Links to third party web sites are provided solely as a convenience to you. If you use these links, you will leave the Change Management Institute site. The Change Management Institute has not comprehensively reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policies. Thus, the Change Management Institute does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.
6. ENFORCEMENT/CONTACT INFORMATION
If you have any questions or comments regarding our privacy practices, please contact the Change Management Institute at email@example.com, is the authorised privacy officer for the Change Management Institute. The Change Management Institute is subject to the jurisdiction of the Australian National Privacy Standards.
7. YOUR RIGHTS
It’s your personal data and you have certain rights relating to it. When it comes to email communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the email communication or send your request to firstname.lastname@example.org.
You also have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to email@example.com.
7. CHANGES TO THIS STATEMENT
Revised May 24, 2018